SUPPORT

Customer Support

Official support page for App Store, Google Play, and fotonest.cn. We usually reply to email within one business day.

Store listing URLs
Support URL: https://fotonest.app/support.html (zh: https://fotonest.cn/support.html)
Privacy Policy: https://fotonest.app/legal/privacy.html
Terms: https://fotonest.app/legal/terms.html

Product & bugs

Login, organize, sharing — use in-app feedback first (includes diagnostics).

support@fotonest.app

In-app: Profile → Settings → Feedback

Privacy & data rights

View/correct account info, how face data is handled and deleted, account deletion — see Privacy Policy §5 and §7. Bulk data export is not offered; we do not accept export requests by email.

In-app: Profile → Privacy center → Delete account

Business

Partnerships, press, channels.

support@fotonest.app

Legal

Terms, IP, disputes.

support@fotonest.app

Terms of Service

FAQ (store review)

More detail in the Help Center.

Delete your account

Profile → Privacy center → Delete account. Cloud account data is removed within 7 business days. Photos in your device library are not deleted by us.

Refunds

See Terms for how paid digital services are handled. Apple IAP refunds may use Apple’s report-a-problem flow.

Platforms

Operator

Sonicwell Technology Limited. Room 704, 7/F., Tower A, New Mandarin Plaza, 14 Science Museum Road, TST East, Kowloon, Hong Kong.