Does FotoNest upload my photos?▾
Organizing and place matching run on device; originals stay on your phone by default. Cloud restoration and original sharing upload the photos needed for those features. Family albums grant standing consent for original requests, which you can turn off in Family Settings; album auto-approval settings can also be changed. Writing features submit the visual features or screenshot content needed for a draft. See the Privacy Policy for details.
When I join a family group, can family see all my photos?▾
No. Family members see album metadata (cover / name / count), but each photo's content must be explicitly "imported" by its owner to be visible. This is FotoNest's privacy rule: they see the frame, not the content. To give content, you must choose to give it.
How does face recognition work?▾
FotoNest uses MobileFaceNet on your phone to recognize faces. Results are
visible only to you by default, and feature vectors
do not leave your device unless you allow them to—there are two cases:
① when you add photos to a shared album and have given separate consent, we upload the feature vectors of every face detected in those photos so members with add permission can filter by person —
declining means nothing is uploaded, and adding photos still works;
② after naming a person in "People Hub", you can toggle "Share with family"—what's shared is just the AI feature (a 512-dim vector that cannot reconstruct the photo), and you can revoke it anytime.
When you delete your account or submit a deletion request, server-side face data is deleted as well. See
Privacy Policy §7 (Face data).
Does old photo restoration cost money? How much?▾
Scanning is always free (edge detection, perspective correction, glare detection, burst mode, page scan).
Cloud AI restoration uses separate standard (2K) and high-resolution (4K) restoration counts, rather than FotoNest credits. Available trial allowances, included membership counts, and pack prices are shown in the app. Your original scan is preserved on your device.
Can I revoke a photo I added to an album?▾
Yes. Long-press any photo you contributed and choose "Revoke my contribution from this album"—this only removes your share; other family members' contributions remain.
If you're an album admin, you can also "Remove this photo from album entirely"—which removes all contributors, but the original photo is never deleted.
How many people can join a family group?▾
Family and custom-group member limits vary by membership tier and are shown in the app. The creator is the first album admin and can appoint 1-3 admins to help manage.
How do I contact you?▾
In-app: "Me → Settings → Feedback" is the fastest path (includes diagnostic logs).
Email: support@fotonest.app / support@fotonest.app (typically within 24 hours on weekdays).